5 Reasons to Choose Innago Over TenantCloud

Deciding on your property management software platform is an important decision. With so many options out there, you want to make sure that you pick the right one for your business.

If you’ve narrowed your search down to Innago and TenantCloud, you’re in the right place. In this article, we’ll be covering five reasons to choose Innago over TenantCloud.

  • Innago Is More Affordable

TenantCloud has four different pricing options. The first is the Free plan, which, as the name suggests, is free and includes the most basic property management features like rent collection and tenant screening. Next is the Starter plan, which costs $15 per month and adds some other core features like tax reports and electronic signatures. Next is the Growth plan, which costs $50 per month and adds helpful features, such as a lease builder and QuickBooks online sync. Lastly is the Business plan, which utilizes custom pricing and adds even more features to the mix like task management and customization.

Innago’s pricing model is quite a bit simpler. When you use Innago, you get access to every feature for free. Innago makes its money from small fees charged to tenants for a few specific services. For instance, when a tenant makes a bill payment using ACH, they’re charged an additional $2 fee. This becomes 2.75% when they pay using a card. Applicants are also charged a $30 fee for a tenant screening report that includes a credit and criminal history check or a $35 fee if the report includes an eviction history check. Lastly, tenants can purchase renters insurance policies directly off the platform at varying prices.

  • Innago Has Better Customer Support

Innago assigns every account a specific representative whom you can contact via email and phone whenever you have questions or need assistance. You can also contact Innago after hours and almost always get ahold of someone. If you don’t get an immediate response, they’ll return your call or email after a few hours at the latest.

TenantCloud, on the other hand, only offers phone support from 9 a.m. to 5 p.m. CST on Mondays through Fridays.

Furthermore, on Capterra, Innago scored 4.9 out of 5 stars for customer support, whereas TenantCloud only scored a 3.9.

  • Innago Has a Simpler Interface

On reviewing sites, many reviewers speak to how intuitive and user-friendly Innago’s interface is. Innago scored 4.8 stars out of 5 for ease of use on Capterra. TenantCloud, on the other hand, only scored 3.9 stars, with many reviewers talking about difficulties they’ve had trying to figure out the platform.

  • Innago Has Better Key Features

Innago and TenantCloud both offer most of the same features, such as:

  • Online rent collection
  • Maintenance requests
  • Lease-building tools
  • Automated messages
  • Electronic signatures
  • Custom applications
  • Financial reporting
  • Tenant screening

TenantCloud offers a couple additional features like QuickBooks online sync, but these features aren’t available unless you buy the upgraded versions. Even several of the core property management features aren’t available without an upgrade.

Innago’s features have received much more praise than TenantCloud’s. On Capterra, Innago received a 4.8 for its features, while TenantCloud received a 3.9. Furthermore, G2 stated, “For feature updates and roadmaps, our reviewers preferred the direction of Innago over TenantCloud.” Innago outscored TenantCloud on every feature that could be compared between the two on G2.

  • Reviewers Are More Likely to Recommend Innago

One of the best indicators of a platform’s quality is if users are likely to recommend the software to others.

On Capterra, 97.3% of reviewers said they were likely to recommend Innago, whereas only 61.7% of TenantCloud reviewers said they’d recommend the platform. While you shouldn’t solely use this metric to make your decision, it’s an important one to gain a feel for how users feel about the platform as a whole.


With so many property management platforms to choose from, you may find yourself struggling to make a decision. 

In the matchup of Innago vs TenantCloud, there’s a clear winner. Innago is more affordable, has a more user-friendly interface, offers better customer support, has stronger core features, and is more likely to be recommended by its users.

By now, hopefully you aren’t still unsure about which software to start using for managing your rental properties.

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