It is important for every healthcare facility to consider how they can help patients feel comfortable. Visiting a healthcare facility can be a stressful, upsetting, and daunting experience, especially if you or a loved one are having a worrying health issue. Additionally, many people have a fear of visiting healthcare facilities, which can make the experience extremely stressful. So, what can you do to help your patients to feel comfortable and calm from the moment they enter your facility? There are a few areas to focus on that should improve patient comfort and, in turn, improve your facility’s patient experience and reputation.
First, you need to make sure that your staff are friendly and welcoming to all patients. Obviously, this needs to be your reception staff, but you also need your healthcare staff to be empathetic and good listeners. You should provide training so that staff knows how to make everyone feel welcome and communicate the importance of looking after patients (especially those that are anxious). This also means you must ensure you hire people with strong communication skills.
Leading on from this, lanyards are an effective way to increase patient comfort levels. This is because lanyards allow patients to easily identify staff, including their names and roles. Lanyards help to build trust with patients as they know that they are being looked after by someone that is qualified. Using lanyards in healthcare settings can also be helpful in terms of security and access control. You will want to ensure you have high-quality lanyards for your employees that clearly communicate important information about their roles.
Comfortable Waiting Areas
You should also take your time when it comes to setting up your waiting area so that you can create a calm, welcoming, and practical space. You want to make sure that you have comfortable furniture, plenty of natural light, soft colors, and ambient music playing. Plants can also help to create a calm, tranquil atmosphere. You should also have a water dispenser, reading materials, and free patient Wi-Fi.
Privacy is hugely important when it comes to healthcare. You need to protect your patient’s privacy from a regulatory standpoint but also so that they can feel relaxed during their visit. This means that you need to make sure that consultation rooms are private, that information is not communicated in areas like the waiting room, and that medical records are properly protected.
Finally, you should ask for feedback from your patients on how you can make them feel more comfortable. It is not always easy to see things from the patient’s standpoint, so feedback could allow you to identify the best ways to improve and areas that need attention. This is also helpful because it shows that you care about your patients and want them to feel comfortable.
These are a few of the most effective ways to make patients feel comfortable in your healthcare facility. Patient comfort needs to be a priority so that you can improve the patient experience, keep patients going back, and develop a positive reputation for your facility.