Pizza is one of the most popular foods in the world. It’s a quick, easy, and delicious meal that people of all ages can enjoy. Most people will pick up the phone when ordering pizza and call their local pizzeria. While this is the most common pizza ordering method, it’s not always the best option. In recent years, there has been an increase in the number of people using a phone system for pizza restaurant. These systems allow customers to order their pizza from the comfort of their own homes. If you’re a pizzeria owner, you may be wondering if you should invest in a phone ordering system. There are a few things you’ll need to consider before making your decision.
Cost
One of the main things you’ll need to consider is the cost of the phone system. You’ll need to factor in the cost of the hardware, software, and any monthly fees. While the initial cost may be higher than a traditional phone system, you may be able to save money in the long run. You’ll also need to consider the cost of training your employees to use the new system. This can be a significant expense, but it’s essential to consider if you want your business to run smoothly.
Customer Service
While phone ordering systems can be convenient, they can also lead to customer service problems. If a customer has a question about their order, they may not be able to get the answers they need. When you’re choosing a phone system for your pizzeria, be sure to consider how it will impact your customer service. Find a system that will allow your employees to provide the best possible service. This may mean investing in a more expensive system. However, it will be worth it if it means happier customers.
Security
Phone ordering systems can also pose security risks. If the system is not secure, sensitive information like credit card numbers could be compromised. When choosing a system for your pizzeria, be sure to find one that is secure and reliable. Your customers’ privacy should always be a top priority. Take your time to review how the system works and make sure it meets your security standards.
Features Included
Remember, this has to be an investment, and you want a phone system that will be an asset to your business for years to come. You don’t want something that will quickly become outdated and require costly upgrades. Here are some features to look for:
- Interactive Voice Response (IVR): This allows customers to place orders by pressing buttons on their keypad. It’s a great way to automate your ordering process and reduce the number of employees you need to take orders.
- Automated call distribution (ACD): This ensures that calls are distributed evenly among your employees. It’s imperative if you have a high volume of calls.
- Call recording: This can be a valuable training tool and help you resolve customer complaints. You can also use recorded calls as sales leads.
- Call forwarding: This allows you to forward calls to another number, such as your cell phone, if unavailable.
- Voicemail: This is a must-have for any business. It allows customers to leave a message if you’re unavailable and gives you a way to return calls when you’re ready.
- Call waiting: This is a helpful feature if you’re expecting an important call. It allows you to put a caller on hold while you take the other call. Some phone systems will allow you to run an audio ad that plays while the caller is on hold.
- 3-way calling: This allows you to conference with another person, such as a supervisor, during a call. It’s a great way to handle customer service issues or take orders from multiple people simultaneously.
Those are some of the many helpful features you want to consider when choosing a business phone system for your pizza restaurant. The more, the better, but make sure to get the features that are most important to you.
Ease of Use
You don’t want a phone system that’s so complicated that your employees can’t use it. Look for a system that’s user-friendly and easy to learn. It should have a short learning curve so your employees can be up and running quickly. The last thing you want is for your employees to be frustrated with the new system and unable to do their job.
Compatibility
Make sure the phone system you choose is compatible with your existing equipment. You don’t want to buy all new equipment to get the system up and running. You should also consider future compatibility. You may want to upgrade your equipment down the road, and you don’t want to be stuck with a system that can’t be upgraded.
Choosing the best phone system for your pizzeria can be a daunting task. There are a lot of factors to consider, and you want to find a system that fits your needs. Be sure to keep the above factors in mind when making your decision. And don’t be afraid to ask for help from an expert. They can advise you on the best system for your business and help you get it up and running.
